Last updated: 19/05/2026
These terms and conditions apply to your use of this website.
By using this website, you agree to these terms. If you do not agree with them, you should not use this website.
1. About us
This website is operated by Injury Support Services.
Injury Support Services is a trading name of Total Legal Leads Ltd, company number 11896061.
Total Legal Leads Ltd’s company address is:
Merchant Chambers
427–431 London Road
Sheffield
S2 4HJ
Company telephone: 0114 399 1808
Total Legal Leads Ltd is regulated by the Financial Conduct Authority, firm reference number 911949. The Financial Services Register can be used to check FCA-regulated firms.
For customer and operational enquiries, please contact:
Injury Support Services / Injury Support Group
55 Spring Gardens
Manchester
M2 2BY
Email: enquiries@injurysupportgroup.co.uk
Telephone: 03300 559531
2. What we do
Injury Support Services provides information, guidance and support pathways for people affected by injury.
Depending on your circumstances, we may help you explore access to legal support, rehabilitation services, case management, advocacy, welfare support or other relevant services.
We are not a law firm and we do not provide legal advice. Where legal advice is required, this will be provided by a solicitor or other suitably qualified legal professional.
We are not a medical provider and we do not provide medical diagnosis or treatment. Any medical or rehabilitation advice should be provided by an appropriately qualified professional.
3. Use of this website
You agree to use this website only for lawful purposes.
You must not use this website in a way that:
- breaches any applicable law or regulation;
- is fraudulent, harmful or misleading;
- interferes with the operation or security of the website;
- attempts to gain unauthorised access to the website, server or connected systems;
- copies, scrapes or reuses website content without permission.
We may restrict or withdraw access to the website where we reasonably believe these terms have been breached.
4. Information on this website
The information on this website is provided for general guidance only.
It should not be treated as legal, medical, financial or professional advice. You should obtain advice from a suitably qualified professional before making decisions based on your individual circumstances.
We make reasonable efforts to keep the website accurate and up to date, but we do not guarantee that all content will always be complete, current or free from errors.
5. Enquiries submitted to us
You may contact us through this website, by email, by telephone or through another enquiry route.
When you submit an enquiry, you agree that we may use the information you provide to consider your enquiry and respond to you.
You are responsible for making sure that the information you provide is accurate and complete.
Submitting an enquiry does not create a solicitor-client relationship, a medical provider relationship, or any guarantee that you will be accepted by a solicitor, rehabilitation provider or other professional service provider.
6. Referrals and introductions
Where appropriate, we may introduce you to a solicitor, rehabilitation provider, case manager, welfare organisation or another relevant professional service provider.
Any provider we introduce you to is responsible for explaining their own services, terms, charges, duties and responsibilities.
You are not required to proceed with any provider we introduce, and any decision to instruct or use a provider is your own.
7. Solicitor panel and payment arrangements
We work with a panel of solicitors and professional service providers.
Our panel of solicitors pay us for our operational services and marketing costs. These costs are not passed on to our clients.
Where you are introduced to a solicitor, they will explain any funding arrangement, legal costs, success fee, insurance arrangement or deduction that may apply before you decide whether to proceed.
8. No guarantee of outcome
We cannot guarantee that:
- your enquiry will be accepted by a solicitor or provider;
- you will be eligible for a claim or support service;
- a legal claim will succeed;
- rehabilitation, support or treatment will be available or suitable;
- any particular outcome will be achieved.
Any assessment of your case or support needs will depend on the facts, evidence and professional judgement of the relevant provider.
9. Third-party websites and providers
This website may contain links to third-party websites or refer to third-party providers.
These links and references are provided for convenience only. We are not responsible for the content, accuracy, availability or privacy practices of third-party websites.
Where you use a third-party service, their own terms and privacy policy will apply.
10. Intellectual property
The content on this website, including text, graphics, logos, design, layout and branding, belongs to us or is licensed to us.
You may view and print website content for your own personal use.
You must not copy, reproduce, adapt, publish, distribute or commercially exploit website content without our written permission.
11. Website availability
We aim to keep the website available, but we do not guarantee that it will always be accessible, uninterrupted or error-free.
We may suspend, withdraw or change the website without notice.
We are not responsible for any loss or inconvenience caused by the website being unavailable.
12.Viruses and security
We take reasonable steps to protect the website, but we do not guarantee that it will be secure or free from viruses or harmful material.
You are responsible for using your own virus protection software and taking appropriate precautions when using the internet.
13. Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, we are not responsible for:
- loss arising from reliance on general information on this website;
- loss caused by inaccurate, incomplete or outdated website content;
- loss caused by website unavailability;
- loss caused by third-party websites, providers or services;
- indirect or consequential loss.
14. Privacy and cookies
Our use of personal information is explained in our Privacy Policy.
Our use of cookies, tracking technologies and third-party platforms is explained in our Cookie Policy.
15. Changes to these terms
We may update these terms from time to time. The latest version will be published on this website.
16. Governing law
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over any dispute arising from these terms or your use of this website.