What to Expect
Taking the first step towards an injury claim
After a serious injury, it can be difficult to know whether you could claim compensation or where to begin. Injury Support Services offers a straightforward starting point, with a friendly advisor who will listen to your circumstances and help you understand the options available.
Your initial conversation
When you get in touch, we will discuss the accident or incident, the injuries sustained and the impact on everyday life. You can also tell us about any immediate concerns and ask questions about making a claim.
You do not need to have everything worked out before contacting us. We can explain what further information may be useful and help you take the next step.
Understanding your options
Using the information you share, our advisors will consider whether your enquiry may be suitable for a detailed case review. We will explain the next steps clearly and provide honest guidance, without any obligation to proceed.
Where a potential claim requires specialist legal assessment, we can introduce you to an appropriate solicitor from our panel.
Discussing your claim with a solicitor
Our legal panel has many years’ experience representing people injured through accidents or negligence. A solicitor will consider the circumstances of your potential claim and explain whether they can help.
They will discuss what pursuing a claim would involve, any further evidence needed and the available funding arrangements. This includes whether a no win, no fee arrangement is suitable, with any costs and conditions explained before you decide to proceed.
If you choose to instruct the solicitor, they will guide you through the claim and keep you informed as it progresses.
Support beyond the claim
An injury can also bring practical concerns about recovery, finances and daily life. During our conversation, we can discuss these needs and consider whether other specialist services could help.
With your agreement, we can share useful resources and arrange introductions to relevant professionals.
Speak to us
Speak with one of our advisors to discuss what happened and find out how we may be able to help.
Contact Us
Support For Individuals, Carers And Families Affected By A Serious Injury